Delivery Options

Christmas Last Order Dates
  • Last Standard Delivery – 21st December at 4pm
  • Last Express Delivery - 22nd December at 4pm
Extended Returns Policy
We’ve extended our returns policy over the festive period. Any purchases made online or in store between 4th November and 31st December 2024 can be returned up until 31st January 2025. For purchases made from 31st December onwards, our normal refund policy will apply.

Standard Delivery - £3.99 (FREE over £40)

Home or ParcelShop.

  • Orders placed before 6pm will be delivered within 3 days (excludes Sundays and Bank Holidays)
  • Choose to have your order delivered to your address, or an EVRi ParcelShop.
  • We’ll email you with tracking information as soon as your order is dispatched, and the courier will email you with an ETA on the day of your delivery.
  • You can track your delivery here.

    For some UK postcodes including the Scottish Highlands, the Channel Islands and Northern Island, our Standard Delivery service may take up to 4-6 working days to arrive. For a list of postcodes effected click here.

    AB23, AB30, AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38, AB39, AB41, AB42, AB43, AB44, AB45, AB51, AB52, AB53, AB54, AB55, AB56, BH23, BN1, BT1, BT10, BT11, BT12, BT13, BT14, BT15, BT16, BT17, BT18, BT19, BT2, BT20, BT21, BT22, BT23, BT24, BT25, BT26, BT27, BT28, BT29, BT3, BT30, BT31, BT32, BT33, BT34, BT35, BT36, BT37, BT38, BT39, BT4, BT40, BT41, BT42, BT43, BT44, BT45, BT46, BT47, BT48, BT49, BT5, BT51, BT52, BT53, BT54, BT55, BT56, BT57, BT6, BT60, BT61, BT62, BT63, BT64, BT65, BT66, BT67, BT68, BT69, BT7, BT70, BT71, BT74, BT75, BT76, BT77, BT78, BT79, BT8, BT80, BT81, BT82, BT9, BT92, BT93, BT94, CA10, CA11, CA6, CA7, CA8, DD9, DG13, DG9, EH36, EH41, EH42, FK17, FK18, FK19, FK20, FK21, FK8, FK9, G83, GY1, GY10, GY2, GY3, GY4, GY5, GY6, GY7, GY8, GY9, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IM1, IM2, IM3, IM4, IM5, IM6, IM7, IM8, IM9, IM99, IP11, IV1, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV2, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV3, IV30, IV31, IV32, IV36, IV4, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV5, IV51, IV52, IV53, IV54, IV55, IV56, IV6, IV63, IV7, IV8, IV9, IV99, JE1, JE2, JE3, JE4, KA27, KA28, KA5, KW1, KW10, KW11, KW12, KW13, KW14, KW15, KW16, KW17, KW2, KW3, KW5, KW6, KW7, KW8, KW9, LL40, LL42, LL43, LL44, ML11, ML12, NE48, NE66, NE67, NE69, NE70, NE71, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA3, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA80, PH10, PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50, PH9, PL11, PL12, PL13, PL14, PL15, PL17, PL19, PL24, PL27, PL28, PL29, PL30, PL31, PL32, PL33, PL34, PL35, PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41, SA14, SA18, SA72, SY19, SY20, SY21, SY22, TD10, TD11, TD12, TD13, TD15, TD2, TD3, TD4, TD5, TD6, TD7, TD9, TQ13, TR1, TR11, TR12, TR13, TR14, TR15, TR16, TR2, TR21, TR22, TR23, TR24, TR25, TR27, TR3, TR4, TR5, TR6, TR7, TR8, TR9, YO22, ZE1, ZE2, ZE3

Express Delivery - £5.95

Home or ParcelShop.

  • Orders placed before 7pm will be delivered the next day (includes Saturday delivery)
  • Choose to have your order delivered to your home, or an EVRi ParcelShop.
  • We’ll email you with tracking information as soon as your order is dispatched, and the courier will email you with an ETA on the day of your delivery.
  • You can track your delivery here.

    For some UK postcodes including the Scottish Highlands, the Channel Islands and Northern Island, our Express Delivery service is not available. For a list of excluded postcodes click here.

    AB23, AB30, AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38, AB39, AB41, AB42, AB43, AB44, AB45, AB51, AB52, AB53, AB54, AB55, AB56, BH23, BN1, BT1, BT10, BT11, BT12, BT13, BT14, BT15, BT16, BT17, BT18, BT19, BT2, BT20, BT21, BT22, BT23, BT24, BT25, BT26, BT27, BT28, BT29, BT3, BT30, BT31, BT32, BT33, BT34, BT35, BT36, BT37, BT38, BT39, BT4, BT40, BT41, BT42, BT43, BT44, BT45, BT46, BT47, BT48, BT49, BT5, BT51, BT52, BT53, BT54, BT55, BT56, BT57, BT6, BT60, BT61, BT62, BT63, BT64, BT65, BT66, BT67, BT68, BT69, BT7, BT70, BT71, BT74, BT75, BT76, BT77, BT78, BT79, BT8, BT80, BT81, BT82, BT9, BT92, BT93, BT94, CA10, CA11, CA6, CA7, CA8, DD9, DG13, DG9, EH36, EH41, EH42, FK17, FK18, FK19, FK20, FK21, FK8, FK9, G83, GY1, GY10, GY2, GY3, GY4, GY5, GY6, GY7, GY8, GY9, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IM1, IM2, IM3, IM4, IM5, IM6, IM7, IM8, IM9, IM99, IP11, IV1, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV2, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV3, IV30, IV31, IV32, IV36, IV4, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV5, IV51, IV52, IV53, IV54, IV55, IV56, IV6, IV63, IV7, IV8, IV9, IV99, JE1, JE2, JE3, JE4, KA27, KA28, KA5, KW1, KW10, KW11, KW12, KW13, KW14, KW15, KW16, KW17, KW2, KW3, KW5, KW6, KW7, KW8, KW9, LL40, LL42, LL43, LL44, ML11, ML12, NE48, NE66, NE67, NE69, NE70, NE71, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA3, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA80, PH10, PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50, PH9, PL11, PL12, PL13, PL14, PL15, PL17, PL19, PL24, PL27, PL28, PL29, PL30, PL31, PL32, PL33, PL34, PL35, PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41, SA14, SA18, SA72, SY19, SY20, SY21, SY22, TD10, TD11, TD12, TD13, TD15, TD2, TD3, TD4, TD5, TD6, TD7, TD9, TQ13, TR1, TR11, TR12, TR13, TR14, TR15, TR16, TR2, TR21, TR22, TR23, TR24, TR25, TR27, TR3, TR4, TR5, TR6, TR7, TR8, TR9, YO22, ZE1, ZE2, ZE3

Click & Collect - FREE

You can order online and collect from your local Ann Summers store for FREE.

  • Order before 9pm for delivery to store within 3-5 working days.
  • We'll email or text you when your order is ready for collection.
  • To collect your order from store, you'll need to bring your order confirmation and identification in the name of the person the order is addressed to. This could be a credit/debit card, driving license, passport or a valid photo ID card.
  • Click & Collect is not available in our Cork, Dublin Henry St, Jersey and Wardour St stores.
  • Click here for more information about our Click & Collect service.

Delivery Queries

  • Not received your order? Our delivery partners will aim to deliver your parcel within the specific timeframes, but please bear in mind that these are estimations. In rare occurrences, deliveries may be subject to delay.
  • If you have any problems, please allow an additional 2-3 working days for your parcel to arrive.
  • If it still hasn’t arrived, or you can’t locate your delivery, contact our Customer Services team within 14 days of your estimated delivery date. You can contact our Customer Care team via our Helpcentre.

International Delivery

Thanks to our global shipping partner, Global-e, we ship to over 200 destinations, in over 95 currencies and offer over 150 different payment methods, depending on your shipping country.

  • Make sure to select your shipping country by clicking the flag in the top left corner of the page on desktop and in the menu on mobile.
  • Shipping costs will be calculated at checkout.
  • Need Help? You can find our International Helpcentre here.

Will my parcel be discreet?

Ann Summers discreet delivery
  • All of our parcels are sent in plain packaging, featuring the non-descript return address of "Gold Group House" instead of "Ann Summers".
  • Most online purchases will appear on your bank statement as ‘AS Ltd’. However, some online banks such as Starling or Monzo may appear as ‘Ann Summers’.

Discreet Delivery

 

Returns & Exchanges

Our Returns Policy

Please make sure you enter your order details in the following format:

  • Order number - ‘80000000’ (no letters or symbols)
  • Postcode – ‘CR30GG’ (no spaces) – This must match your billing address

    • Returns to our warehouse can take up to 10 working days to be received. Once we’ve received your return, we’ll usually process your refund within 5 working days.

    If you’re not happy with something you purchase from us, you can return it to us within 28 days of receipt.

    Items must be unworn, unwashed and in their original condition with all tags and labels intact for lingerie, and all seals intact for toys and accessories.

    There are a few things we can’t exchange or refund:

    • Toys, where the packaging/box has been opened or the security seal removed, unless the item has been returned to us and on inspection is found to be damaged or faulty and is still within warranty;
    • Lingerie, which has been worn, or where the hygiene seal, tags or labels have been damaged or removed;
    • Hosiery, which has been worn or where the seal is broken;
    • Items purchased as part of a set, which have been returned separately or as an incomplete set;
    • Earrings & pierced jewellery;
    • Face coverings

    If you’ve received a faulty or damaged item, click here for more information on how to return this to us.

    Returns with EVRi - Collection, Parcelshop or Locker

    Returning your items to us for a refund or exchange is FREE with EVRi. You can book a home collection or drop your parcel off at your local EVRi ParcelShop or locker.

    1. Visit our Returns Portal to select your preferred returns service.
    2. Complete the returns form you received with your order. If you don’t have your original returns form, you can get a new one here.
    3. Package up your items, along with your returns form.
    4. Drop off your item at your chosen Locker/ParcelShop, or await your courier collection.
    5. We’ll email you a confirmation and a copy of your return label.
    6. Make sure to make a note of your returns barcode, should you need it in future.

    Returns to our warehouse can take up to 10 working days to be received. Once we’ve received your return, we’ll usually process your refund/exchange within 5 working days. You can track your return here.

    If you haven't received a notification from us that we've processed your return/exchange after 15 working days, get in contact here.

    For more returns FAQs, click here.

    In-store Returns

    • Take your items back to one of our Ann Summers stores for a refund or exchange. You can find your nearest Ann Summers store here.
    • Make sure to bring your original payment card and a proof of purchase, this can be your order confirmation email or delivery note.
    • If you’ve paid online using Clearpay, Klarna or PayPal, we can only offer you a like-for-like exchange (alternative size or colour). The same applies if you purchased through one of our Consultant's websites. If you’d prefer a refund, you’ll need to send your items back to our warehouse.

    Direct Supplier Returns

    If you've purchased Ann Summers products through another retailer, your refund policy and process might be slightly different. Please refer to the retailer's website for more information on how to return your items for a refund.

    You can also find additional information here.