We use Royal Mail Tracked Delivery. All orders are sent discreetly in plain packaging and all emails about delivery will say 'AS Ltd' in the subject line not 'Ann Summers'.
Service | Delivered | Cost | |
Standard (Home or ParcelShop) |
3 Working Days | £3.99 or FREE over
£40
|
|
Express (Home or ParcelShop) | Next Working Day | ||
Please note: Working days don't include Saturday, Sunday or UK Bank Holidays |
Home or ParcelShop.
For non-UK mainland territories, including the Scottish Highlands, the Channel Islands and Northern Island, our Standard Delivery service may take up to 3-5 working days to arrive.For a list of postcodes effected click here.
AB23, AB30, AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38, AB39, AB41, AB42, AB43, AB44, AB45, AB51, AB52, AB53, AB54, AB55, AB56, BH23, BN1, BT1, BT10, BT11, BT12, BT13, BT14, BT15, BT16, BT17, BT18, BT19, BT2, BT20, BT21, BT22, BT23, BT24, BT25, BT26, BT27, BT28, BT29, BT3, BT30, BT31, BT32, BT33, BT34, BT35, BT36, BT37, BT38, BT39, BT4, BT40, BT41, BT42, BT43, BT44, BT45, BT46, BT47, BT48, BT49, BT5, BT51, BT52, BT53, BT54, BT55, BT56, BT57, BT6, BT60, BT61, BT62, BT63, BT64, BT65, BT66, BT67, BT68, BT69, BT7, BT70, BT71, BT74, BT75, BT76, BT77, BT78, BT79, BT8, BT80, BT81, BT82, BT9, BT92, BT93, BT94, CA10, CA11, CA6, CA7, CA8, DD9, DG13, DG9, EH36, EH41, EH42, FK17, FK18, FK19, FK20, FK21, FK8, FK9, G83, GY1, GY10, GY2, GY3, GY4, GY5, GY6, GY7, GY8, GY9, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IM1, IM2, IM3, IM4, IM5, IM6, IM7, IM8, IM9, IM99, IP11, IV1, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV2, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV3, IV30, IV31, IV32, IV36, IV4, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV5, IV51, IV52, IV53, IV54, IV55, IV56, IV6, IV63, IV7, IV8, IV9, IV99, JE1, JE2, JE3, JE4, KA27, KA28, KA5, KW1, KW10, KW11, KW12, KW13, KW14, KW15, KW16, KW17, KW2, KW3, KW5, KW6, KW7, KW8, KW9, LL40, LL42, LL43, LL44, ML11, ML12, NE48, NE66, NE67, NE69, NE70, NE71, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA3, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA80, PH10, PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50, PH9, PL11, PL12, PL13, PL14, PL15, PL17, PL19, PL24, PL27, PL28, PL29, PL30, PL31, PL32, PL33, PL34, PL35, PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41, SA14, SA18, SA72, SY19, SY20, SY21, SY22, TD10, TD11, TD12, TD13, TD15, TD2, TD3, TD4, TD5, TD6, TD7, TD9, TQ13, TR1, TR11, TR12, TR13, TR14, TR15, TR16, TR2, TR21, TR22, TR23, TR24, TR25, TR27, TR3, TR4, TR5, TR6, TR7, TR8, TR9, YO22, ZE1, ZE2, ZE3
Home or ParcelShop.
For non-UK mainland territories, including the Scottish Highlands, the Channel Islands and Northern Island, our Standard Delivery service may take up to 4 working days to arrive. click here.
AB23, AB30, AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38, AB39, AB41, AB42, AB43, AB44, AB45, AB51, AB52, AB53, AB54, AB55, AB56, BH23, BN1, BT1, BT10, BT11, BT12, BT13, BT14, BT15, BT16, BT17, BT18, BT19, BT2, BT20, BT21, BT22, BT23, BT24, BT25, BT26, BT27, BT28, BT29, BT3, BT30, BT31, BT32, BT33, BT34, BT35, BT36, BT37, BT38, BT39, BT4, BT40, BT41, BT42, BT43, BT44, BT45, BT46, BT47, BT48, BT49, BT5, BT51, BT52, BT53, BT54, BT55, BT56, BT57, BT6, BT60, BT61, BT62, BT63, BT64, BT65, BT66, BT67, BT68, BT69, BT7, BT70, BT71, BT74, BT75, BT76, BT77, BT78, BT79, BT8, BT80, BT81, BT82, BT9, BT92, BT93, BT94, CA10, CA11, CA6, CA7, CA8, DD9, DG13, DG9, EH36, EH41, EH42, FK17, FK18, FK19, FK20, FK21, FK8, FK9, G83, GY1, GY10, GY2, GY3, GY4, GY5, GY6, GY7, GY8, GY9, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IM1, IM2, IM3, IM4, IM5, IM6, IM7, IM8, IM9, IM99, IP11, IV1, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV2, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV3, IV30, IV31, IV32, IV36, IV4, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV5, IV51, IV52, IV53, IV54, IV55, IV56, IV6, IV63, IV7, IV8, IV9, IV99, JE1, JE2, JE3, JE4, KA27, KA28, KA5, KW1, KW10, KW11, KW12, KW13, KW14, KW15, KW16, KW17, KW2, KW3, KW5, KW6, KW7, KW8, KW9, LL40, LL42, LL43, LL44, ML11, ML12, NE48, NE66, NE67, NE69, NE70, NE71, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA3, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA80, PH10, PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50, PH9, PL11, PL12, PL13, PL14, PL15, PL17, PL19, PL24, PL27, PL28, PL29, PL30, PL31, PL32, PL33, PL34, PL35, PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41, SA14, SA18, SA72, SY19, SY20, SY21, SY22, TD10, TD11, TD12, TD13, TD15, TD2, TD3, TD4, TD5, TD6, TD7, TD9, TQ13, TR1, TR11, TR12, TR13, TR14, TR15, TR16, TR2, TR21, TR22, TR23, TR24, TR25, TR27, TR3, TR4, TR5, TR6, TR7, TR8, TR9, YO22, ZE1, ZE2, ZE3
If you’re not happy with something you purchase from us, you can return it to us within 28 days of receipt.
Items must be unworn, unwashed and in their original condition with all tags and labels intact for lingerie, and all seals intact for toys and accessories.
There are a few things we can’t exchange or refund:
If you've received damaged or faulty items, please click here for information on how to return these to us.
If one of our Connect Consultants placed an order on your behalf, you’ll need to contact them directly to organise any refunds or exchanges.
Returning your items to us for a refund or exchange is FREE with EVRi. You can book a home collection or drop your parcel off at your local EVRi ParcelShop.
Returns to our warehouse can take up to 10 working days to be received. Once we’ve received your return, we’ll usually process your refund/exchange within 5 working days. You can track your return here.
If you still haven't received your refund or exchange after this time, please contact our Customer Services team via the Live Chat option on your Customer Helpcentre.
Connect Return Freeze
To allow for an update to our systems, our warehouse and customer service teams will need to pause processing any Connect returns between 26th September and 3rd October. Any return parcels received during this time will be subject to a longer processing time and may take an additional 4 working days to be processed.
All orders are sent with the non-descript return address name of "Gold Group House" instead of "Ann Summers". Products are mailed in bubble-wrap envelope or a plain box (depending on the nature and/or size of your order).
There's also no need to worry about your bank statement as your transaction will show as 'AS Ltd'.
There are no markings on the back or side of your parcel. The only markings are your address label on the front, which appears as below, and a Royal Mail Delivery or courier sticker depending on the service used.
For more information please see our Connect customer helpcentre.
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Stay in the loop on all things Ann Summers: Updates on new arrivals, inspiration, offers and events!
By inputting your information, you agree that we can use it in accordance with our Privacy Policy. You are able to unsubscribe from marketing at any time. By proceeding you agree to our Terms and Conditions.
You must be over 18 to join our mailing list.