Delivery Options

Extended Returns Policy
We’ve extended our returns policy over the festive period. Any purchases made online or in store between 4th November and 31st December 2024 can be returned up until 31st January 2025. For purchases made from 31st December onwards, our normal refund policy will apply.

Standard Delivery - £3.99 (FREE over £40)

Home or ParcelShop.

  • Orders placed before 6pm will be delivered within 3-5 days (excludes Sundays and Bank Holidays)
  • Choose to have your order delivered to your address, or an EVRi ParcelShop.
  • We’ll email you with tracking information as soon as your order is dispatched, and the courier will email you with an ETA on the day of your delivery.
  • You can track your delivery here.

    For some UK postcodes including the Scottish Highlands, the Channel Islands and Northern Island, our Standard Delivery service may take up to 4-6 working days to arrive. For a list of postcodes effected click here.

    AB23, AB30, AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38, AB39, AB41, AB42, AB43, AB44, AB45, AB51, AB52, AB53, AB54, AB55, AB56, BH23, BN1, BT1, BT10, BT11, BT12, BT13, BT14, BT15, BT16, BT17, BT18, BT19, BT2, BT20, BT21, BT22, BT23, BT24, BT25, BT26, BT27, BT28, BT29, BT3, BT30, BT31, BT32, BT33, BT34, BT35, BT36, BT37, BT38, BT39, BT4, BT40, BT41, BT42, BT43, BT44, BT45, BT46, BT47, BT48, BT49, BT5, BT51, BT52, BT53, BT54, BT55, BT56, BT57, BT6, BT60, BT61, BT62, BT63, BT64, BT65, BT66, BT67, BT68, BT69, BT7, BT70, BT71, BT74, BT75, BT76, BT77, BT78, BT79, BT8, BT80, BT81, BT82, BT9, BT92, BT93, BT94, CA10, CA11, CA6, CA7, CA8, DD9, DG13, DG9, EH36, EH41, EH42, FK17, FK18, FK19, FK20, FK21, FK8, FK9, G83, GY1, GY10, GY2, GY3, GY4, GY5, GY6, GY7, GY8, GY9, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IM1, IM2, IM3, IM4, IM5, IM6, IM7, IM8, IM9, IM99, IP11, IV1, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV2, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV3, IV30, IV31, IV32, IV36, IV4, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV5, IV51, IV52, IV53, IV54, IV55, IV56, IV6, IV63, IV7, IV8, IV9, IV99, JE1, JE2, JE3, JE4, KA27, KA28, KA5, KW1, KW10, KW11, KW12, KW13, KW14, KW15, KW16, KW17, KW2, KW3, KW5, KW6, KW7, KW8, KW9, LL40, LL42, LL43, LL44, ML11, ML12, NE48, NE66, NE67, NE69, NE70, NE71, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA3, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA80, PH10, PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50, PH9, PL11, PL12, PL13, PL14, PL15, PL17, PL19, PL24, PL27, PL28, PL29, PL30, PL31, PL32, PL33, PL34, PL35, PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41, SA14, SA18, SA72, SY19, SY20, SY21, SY22, TD10, TD11, TD12, TD13, TD15, TD2, TD3, TD4, TD5, TD6, TD7, TD9, TQ13, TR1, TR11, TR12, TR13, TR14, TR15, TR16, TR2, TR21, TR22, TR23, TR24, TR25, TR27, TR3, TR4, TR5, TR6, TR7, TR8, TR9, YO22, ZE1, ZE2, ZE3

Express Delivery - £5.95

Please note that express shipping will be temporarily unavailable during the 22nd-30th to allow time for all orders to be completed - Let the anticipation build!

Click & Collect - FREE

You can order online and collect from your local Ann Summers store for FREE.

  • Order before 9pm for delivery to store within 3-5 working days.
  • We'll email or text you when your order is ready for collection.
  • To collect your order from store, you'll need to bring your order confirmation and identification in the name of the person the order is addressed to. This could be a credit/debit card, driving license, passport or a valid photo ID card.
  • Click & Collect is not available in our Cork, Dublin Henry St, Jersey and Wardour St stores.
  • Click here for more information about our Click & Collect service.

Delivery Queries

  • Not received your order? Our delivery partners will aim to deliver your parcel within the specific timeframes, but please bear in mind that these are estimations. In rare occurrences, deliveries may be subject to delay.
  • If you have any problems, please allow an additional 2-3 working days for your parcel to arrive. UK parcel tracking
  • If it still hasn’t arrived, or you can’t locate your delivery contact the EVRi support team.
  • If you need further assistance, contact our customer services team.
  • Any claims for lost or missing parcels need to be made within 14 days of your estimated delivery date.

International Delivery

Thanks to our global shipping partner, Global-e, we ship to over 200 destinations, in over 95 currencies and offer over 150 different payment methods, depending on your shipping country.

  • Make sure to select your shipping country by clicking the flag in the top left corner of the page on desktop and in the menu on mobile.
  • Shipping costs will be calculated at checkout.
  • Need Help? You can find our International Helpcentre here.

Will my parcel be discreet?

Ann Summers discreet delivery
  • All of our parcels are sent in plain packaging, featuring the non-descript return address of "Gold Group House" instead of "Ann Summers".
  • Most online purchases will appear on your bank statement as ‘AS Ltd’. However, some online banks such as Starling or Monzo may appear as ‘Ann Summers’.

Discreet Delivery

 

Returns & Exchanges

Our Returns Policy

Extended Returns Policy
We’ve extended our returns policy over the festive period. Any purchases made online or in store between 4th November and 31st December 2024 can be returned up until 31st January 2025. For purchases made from 31st December onwards, our normal refund policy will apply.

If you’re not happy with something you purchase from us, you can return it to us within 28 days of receipt.

Items must be unworn, unwashed and in their original condition with all tags and labels intact for lingerie, and all seals intact for toys and accessories.

What can't be returned?

There are a few things we can’t exchange or refund:

  • Toys, where the packaging/box has been opened or the security seal removed, unless the item has been returned to us and on inspection is found to be damaged or faulty and is still within warranty;
  • Lingerie, which has been worn, or where the hygiene seal, tags or labels have been damaged or removed;
  • Hosiery, which has been worn or where the seal is broken;
  • Items purchased as part of a set, which have been returned separately or as an incomplete set;
  • Earrings & pierced jewellery;
  • Face coverings

If you’ve received a faulty or damaged item, click here for more information on how to return this to us.

How to return

Returning your items to us for a refund or exchange is FREE with EVRi. You can book a home collection or drop your parcel off at your local EVRi ParcelShop or locker.

Start a Return
Track a return
  1. Start an online return: Sign into your account, go to your orders and then select ‘Return Item’ on the order you’re returning. Or, enter your order number, email address and billing postcode here to get started.
  2. Complete the returns form: Fill out the return form included with your order. If you don’t have your original returns form, you can get a new one here.
  3. Select return method: Choose how you want to return your item to us by dropping off at a parcelshop, evri locker or home collection.
  4. Receive a confirmation email: We’ll email you a confirmation and a copy of your return label.
  5. Pack and Drop off your return: Securely package the item/s you're returning, along with your returns form.
  6. Track your return: Make a note of the tracking code on your returns postage label so you can track the progress of your return here.

Alternatively, you can go through the EVRi returns portal here using the retailer name "AS Ltd".

What happens next?

Your return is sent to our warehouse

Takes up to
5 working days

We process your return

Takes up to
10 working days

You receive a confirmation email

Your refund is processed

Takes up to
5 working days

If you haven't received your refund from us after 20 working days, get in contact here.

For more information on our returns process please click here.

In-store Returns

  • Take your items back to one of our Ann Summers stores for a refund or exchange. You can find your nearest Ann Summers store here.
  • Make sure to bring your original payment card and a proof of purchase, this can be your order confirmation email or delivery note.
  • If you’ve paid online using Clearpay, Klarna or PayPal, we can only offer you a like-for-like exchange (alternative size or colour). The same applies if you purchased through one of our Consultant's websites. If you’d prefer a refund, you’ll need to send your items back to our warehouse.

Direct Supplier Returns

If you've purchased Ann Summers products through another retailer, your refund policy and process might be slightly different. Please refer to the retailer's website for more information on how to return your items for a refund.

You can also find additional information here.