Ann Summers FAQ

Got any questions about Ann Summers that you need an answer for? Find out everything you need to know here with our frequently asked questions. Whether it's about our discreet delivery, the history of Ann Summers or our product range, our FAQs are here to help. If you can't find what you're looking for here, check out our customer services page where you can find specific details on your account, orders, returns and more. Alternatively, please contact us and we'll be happy to help further.

A: Ann Summers is owned by Gold Group International Ltd. Jacqueline Gold is our CEO and has been transforming the brand into what it is today since 1987.

A: The first Ann Summers store was opened in 1972 on Marble Arch in London. From here we made it our mission to put women’s needs first.

A: Yes, benefit from our expert bra fitting service at your local Ann Summers Store where a member of our team will assist you in finding the perfect fit. You can also use our handy bra fitting guide so you can measure yourself in the comfort of your own home.

A: Yes, we are still trading both online and in store. We have had to close a number of our stores, but you can find your closest Ann Summers here.

A: The only Ann Summers website we have is here. This is where you will find must-have lingerie and the latest in sex toy innovation.

A: Here at Ann Summers, we sell lingerie, sex toys, sex essentials, swimwear, nightwear and much more! Whether you’re after some treats for in between the sheets, or some must-have lingerie to boost your own confidence – we have everything you need.

A: Ann Summers parcels are packaged in either a plain box or a plain heavy-duty/padded envelope. Your privacy is important to us, so the parcel won’t have any markings, branding or logos on – just the address label and courier sticker. If you want to return your parcel, the returns label is addressed to Gold Group House, instead of Ann Summers.

A: No, Ann Summers isn’t closing down, but we have however had to close a number of stores. To find your nearest store, please use our store locator.

A: An Ann Summers party is where one of our consultants will either come to your safe space to meet or join your digital event to show you the hottest lingerie collections alongside the latest sex toy technology – all while making sure you and your friends are having a great time!

A: At an Ann Summers party you will be able to see the latest lingerie styles, play party games, explore the latest sex toy technology, have a bra fitting, plus much more! Events can be tailored to your needs but expect all of the above and more.

A: If you want to join the Ann Summers Connect, simply fill out our consultant form and someone will be in touch – it’s as simple as that! Please note, you have to be aged 18 or over to join Ann Summers Connect.